Shipping & Returns
Find quick answers to your questions below...
Orders may be delayed if we experience any issues processing your credit card information. Please make certain that you provide your correct Account Name, Billing Address, Card Type, Account Number, and Security Code.
HITaDOUBLE will refund any customer shipping and handling charges if a mistake was made by HITaDOUBLE.
We DO NOT charge a restocking fee on returns.
In order to return merchandise, you must obtain an RMA number from our customer service department.
Please chose clothing items such as under garments carefully. Make use you have picked the right size, color before placing your order. Remember these items can not be returned.
Any shipping cost you incur to return the product to us will not be refunded.
Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.
We require the following information to process your return
If this information is not included, we will be unable to process your return.
Full name and address, phone number, e-mail address
The packing slip or original order number
Your reason for returning the merchandise
If you are not satisfied with your purchase simply return your item(s) in the original condition including all tags, packaging and accessories within 30 days and you will receive a prompt exchange or refund, excluding shipping charges.
When returning your item(s) be sure to include what you wish to exchange your item for, or simply indicate you wish to receive a refund. We suggest you insure your package since we cannot accept responsibility for uninsured packages. We will send any merchandise you request in exchange via standard ground shipping, unless otherwise noted.
You can return the package on your own by shipping it to
Hit A Double,
2880 NW 2ND AVE., STE 2
Boca Raton, FL 33431.
Be sure to include your full name, address, city, state and zip along with your return information.
We use 2880 NW Boca Raton Blvd., Unit 2 for Local customers. Carriers prefer 2880 NW 2ND AVE., STE 2
The street is known by both both names.
NOTE - Bat Returns are Different
Aluminum bats carry the manufacturer's warranty in addition to our 30-day "No Sweat" Guarantee. If your aluminum bat is defective, the manufacturer requires that it be returned directly to them. Please call the manufacturer toll free for current details. For non-defective aluminum bats, simply return it to us within 30 days, unused and in the original "shrink-wrapped" packaging.
Orders shipped via Standard Shipping will be shipped via the US Postal Service, FedEx or UPS. Unfortunately, there is no way to guarantee that your order will be shipped via a specific method when you choose standard delivery unless you have a P.O. Box. If you have a P.O. Box, all orders will be shipped via the US Postal Service.
An additional shipping fee may apply for backordered, preordered, heavy or oversized items. Additional shipping fees may also be applied to items that require special delivery or handling.
Our Free Shipping program and free or discounted shipping promotions apply to shipping fees only. If your order qualifies for free or discounted shipping, the shipping charge will be deducted from your order at checkout but any shipping surcharges will still apply.
U.S. Territories & APO/FPO Military Addresses
In order to provide better service, we ship all orders USPS Priority to U.S. Territories and APO/FPO Military Addresses (we use more economical shipping methods for all other orders). As a result of this increased cost to ship these orders via USPS Priority, shipments to U.S. Territories require a $11.99 surcharge and APO/FPO Military addresses require a $4.99 surcharge. This surcharge is not listed at checkout and is in addition to regular delivery charges. If your order qualifies for free shipping, the shipping charge will be deducted from your order at checkout but this surcharge will still apply.
We're sorry, but expedited shipping is unavailable for U.S. Territories and APO/FPO Military addresses. We ship only via standard shipping (USPS Priority) to these locations. Packages sent to Military and Territorial addresses may be delayed by standard mail handling.
Alaska & Hawaii
Shipping to Alaska and Hawaii may require an additional 2 to 3 days.
Risk of Loss
All items purchased from Hit A Double are made pursuant to a shipment contract with our carriers. This means that the risk of loss and title for such items pass to you upon our delivery of your order to the carrier.