Something's Not Quite Right? Let's Fix It!

We're so sorry to hear that you've received an order with a defective item or that something might be missing. We really want you to be completely happy with your HIT a Doouble order, and we're here to make things right as quickly as possible.

We understand how frustrating it can be to receive something that isn't up to our usual high standards or to find that part of your order is missing. Please don't worry – we're on it!

To help us resolve this for you swiftly, could you please reach out to our friendly support team as soon as you notice the issue? The sooner you let us know, the faster we can get a solution in motion for you.

Just like our return policy we allow you 45 days from the day of purchase to submit your defective or missing product claim.

You can contact us directly by sending an email to: [orders@hitadouble.com]
or call us at 561-372-2681

When you reach out, if possible, please provide the following information to us:

• Your Order Number: This helps us quickly locate your order details.
• A Clear Description of the Issue: Please tell us exactly what is defective or which product is missing.
• Photos (if applicable): If you've received a defective item, a photo can be incredibly helpful for us to understand the issue and process your request efficiently.

What Happens Next?

Once we receive your information, our dedicated support team will get to work right away! We promise to respond to you as quickly as possible, usually within 4-24 business hours. We'll carefully review your situation and work with you to find the best solution, which might include:

• Sending you a replacement for the defective item.
• Shipping out the missing product to you promptly.
• Discussing other appropriate resolutions if needed.

We truly appreciate your understanding and patience as we work to resolve this for you. Our goal is to ensure you have a positive experience with HIT a Double, and we're committed to making things right when they don't go as planned.

Thank you for being a valued customer!