Trouble with Your Delivery? Let's Investigate!

We're really sorry to hear that you're experiencing an issue with your HIT a Double shipment. We know how frustrating it can be when your order is delayed, seems to be lost, delivered to the wrong place, or arrives damaged. Please know that we're here to help you get to the bottom of it!

We want to ensure your order reaches you safely and in perfect condition. If you're encountering any of the following issues, please don't hesitate to reach out to our dedicated support team right away:

• Your Shipment Seems Stuck in Transit: If your tracking information hasn't updated for a while or indicates an unusual delay.
• Your Shipment Appears to Be Lost in Transit: If a significant amount of time has passed and there's no sign of movement or delivery.
• Your Tracking Shows Delivered, But You Haven't Received It: It's possible it was delivered to the wrong address.
• Your Shipment Arrived Damaged: If the packaging or the products inside are damaged upon arrival.

To help us investigate and resolve this for you as quickly as possible, please contact our friendly support team by email at: [orders@hitadouble.com] 
or call us at 561-372-2681

When you reach out, please provide us with the following information:

• Your Order Number: This is crucial for us to locate your order details.
• Your Tracking Number: This will help us check the shipment's journey.
• A Clear Description of the Issue: Please tell us exactly what's happening (e.g., "tracking hasn't updated in 5 days," "tracking says delivered but I haven't received it," "the box arrived crushed and the items inside are broken").
• Photos (if applicable): If your shipment arrived damaged, please include clear photos of the damaged packaging and the damaged items. This is very helpful for filing claims with the shipping carrier.
• Your Correct Shipping Address: Please double-check the shipping address you provided during checkout so we can verify if it matches the delivery information.

What Happens Next?

Once we your informationl, our support team will swing into action immediately! We promise to respond to you as quickly as possible, usually within 4-24 business hours. We will then:

• Investigate with the Shipping Carrier: We will contact the shipping company to inquire about the status of your shipment, potential delays, or misdeliveries.
• Work towards a Solution: Depending on the situation, we will work with you to find the best resolution, which might include:
  • Initiating a trace on a lost shipment.
  • Contacting the carrier to attempt to retrieve a wrongly delivered package.
  • Filing a claim with the shipping carrier for damaged goods.
  • Arranging for a replacement shipment or a refund, as appropriate.

We understand that these situations can be stressful, and we appreciate your patience and cooperation as we work to resolve them. Our goal is to ensure you receive your HIT a Double order and have a positive experience with us.

Thank you for your understanding!